Telemetron Launches: The Support Platform that Understands Hardware

Telemetron recently launched!

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^{"AI Customer Support for Hardware Companies"}

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Founded by Shivani Patel & Hamza Shaikh

Hamza and Shivani worked together on the Starlink team at SpaceX. They built all the AI Customer Support Software for Starlink. They also worked on Starlink’s Internal admin tooling to manage all parts of the business (ecommerce, growth, sales, inventory, etc.)

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The Problem:

For hardware products, post-sales support is more than just replying to emails and working tickets. 50-80% of customer issues are tightly coupled with what is happening on devices. Resolutions require in person service, warranty checks, returns & replacements (RMAs), video calls, and root-causing defective hardware .

At SpaceX, they evaluated over 20 customer support companies and ended up needing to build their own tooling. When talking to other hardware companies, they found every hardware company faces the same problem.

1. Support agents aren’t technical enough to troubleshoot. Companies have to provide extensive training to prevent escalations to software / hardware teams
2. Legacy support software like Zendesk / Intercom are built for b2b SAAS. Hardware companies are forced to build software tools from scratch

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The Solution:

Telemetron: End-To-End Support Platform for Hardware Companies. They handle product support, troubleshooting, field service management, and more.

https://youtu.be/817uAVqoOWY

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Internal Agent Copilot:

‍Integrations to connect your AI agent to your device telemetry, 3PL systems, ecommerce flows, and everything else needed to run a hardware company post-sales. Their agents are built to process and debug complex hardware data and docs.

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‍Modern, Hardware-Friendly Customer Help Center + Chat:

‍Help Center and AI Chatbot that’s built for hardware. AI Agents that understand firmware revisions, product manuals, design docs. Easy to add pictures and videos for setup guides, troubleshooting docs, and product manuals

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And so much more!

• Field Service Management: Software tools for technicians providing in person support for hardware devices
• Warranty Eligibility and Management software
• RMA Eligibility and Management
• Hardware evaluations Post-RMA
• Omni-channel support (phone, email, text with i-Message, video calls)

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https://youtu.be/9Om9a2DVN6Q

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Learn More

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^{🌐 Visit www.telemetron.ai to learn more.}

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^{👉 If you’re building hardware products, talk to the team! Feel free to book a demo here}

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^{⭐ If you have hardware products you love, but the customer support sucks, tell them about it here.}

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^{👣 Follow Telemetron on LinkedIn & X.}

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