START: Seb Poole, Co-Founder & CEO, Modern “Secure AI for enterprise IT”

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Every company runs on a hidden workforce.

The people who reset the passwords. Clear the MFA requests. Provision the access. Push the tickets through the systems so the rest of the company can work.

Seb Poole wants to give that work to agents.

Not a better way to track the request. A workforce that completes it.

He's seen the problem from the inside.

His last company, Frankie Health, was acquired by Unmind - a leading workplace mental health provider whose customers include Disney and Uber.

At every company he built, the same drag: ServiceNow and Jira tracked the work, but a human still had to do it.

So he and his co-founder Aleks Tomovski built Modern (YC P26). Seb scaled Frankie Health into Unmind; Aleks built developer platforms at Wix and Canva, including Wix's first low-code platform.

Modern is secure agents that understand your business, learn the right workflows, and resolve tickets end to end across the IT function - inside the tools your team already uses, from Slack and Teams to email, voice, WhatsApp, and Telegram.

The result they're seeing today: 80%+ automation across IT team requests.

Not another ticketing system.

The workforce that resolves the ticket.

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🎙️ Seb Poole, Co-Founder & CEO, Modern on Fondo START pod

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00:30 — Building the future of ServiceNow
00:50 — Why most systems track work but never execute it
01:00 — Modern as system of record and the work itself
01:35 — The operational pain that sparked the idea
01:55 — Standing up a shadow workforce for service desks
02:10 — Grounding agents in the context of an organization
02:35 — How agents can 10x service teams
02:50 — Scaling Frankie into Unmind across 150 countries
03:15 — Why he started over instead of resting on an exit
03:40 — Building a company in the post-LLM era
05:00 — Getting into YC on the third application
06:30 — Why the best IT teams are the real problem solvers

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Check out getmodern.ai