🎧 START pod: Gavin Brennen, Cofounder, Lance "The Future of Hospitality"

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Some hotel software is still DOS-based. Sometimes pen and paper

Gavin's dad has worked at Marriott for the last nine years. When he showed Gavin the old software, that was the spark

Lance builds AI agents that answer calls, handle back office operations, run sales workflows & more

Started with voice, got inside the hotels, and realized how much more they could automate

Already working with properties across Hilton and Marriott

Big contracts need custom solutions. Now they can deliver

"The Future of Hospitality"

🎙️ Gavin Brennen, Co-Founder & COO, Lance (YC W26) on Fondo START pod

01:02 The reality of hotel software
01:53 The insight that sparked the company
02:01 A better way to handle guest requests
02:46 Why Lance had to build desktop agents
03:08 The centralized dashboard layer
04:00 Why hotel problems are highly custom
04:32 One engineer can now act like five
05:51 “Go all in”

👉 check out lance.live