TL;DR: The team is building the first, fully autonomous AI Customer Service Reps, built specifically for trades and field services. They are already working with leading trades and field services businesses across the world, taking thousands of calls daily with their fully autonomous AI Agents.
The Founding Team has worked in Field Services for the best part of a decade.
Pip and Panos used to work at OVO and Bulb Energy, two of the largest field services businesses in the UK. Pip was running operations of >1000 engineers and Panos was building the operating system for those engineers. Adrian, a second-time founder, has spent years optimising call centres with BCG.
The founders have been working in the field services space for nearly a decade. These last few years building Elyos AI have solidified the realisation: the field services industry is still operating on archaic tech.
In field services like installations, gas, plumbing and electrical, the business should be judged on how well they deliver the actual service, not how quickly they can answer the phone.
Unfortunately, these businesses are running inflated offices to make up for the poor systems they have to deal with:
Booking is harder than it has to be
Leads are left on ‘seen’ and quotes go cold
Jobs are scheduled in the wrong place, and
Engineers are dispatched for simple to solve over the phone problems
Elyos AI is solving this.
The Solution
Elyos AI is a fully autonomous AI Agent, built specifically for trades and field services businesses.
The AI Agents they offer:
Cover your phone 24/7
Schedule jobs, optimised for engineer location, skillset and customer preference
Manage payments
Book leads in seconds and chase quotes to keep your pipeline warm
Run your on-call process, dispatching engineers and informing the team over phone and WhatsApp
Confirm appointments so you never send an engineer to an empty job
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