"An LLM-powered way to “talk to your tickets” inside Yuma."
Yuma (YC W23) is an AI agent platform dedicated to e-commerce brands. Similar to Sierra and Decagon but built for high-volume retail support.
They are launching Deep Search, their latest innovation for unlocking Customer Voice.
Deep Search is an LLM-powered conversational search engine on top of your support ticket history (your entire support ticket cloud). Instead of digging through dashboards or exports, you ask questions in plain language and get clear, sourced answers straight from recent customer conversations.
Since 2023, Yuma has helped brands resolve millions of support tickets. CX teams kept asking questions that no tool could answer well:
“Which products are generating defects or breakage complaints this week?”
“What is driving checkout abandonment and what are customers saying about it?”
“Are refund requests spiking for a specific SKU or variant?”
“What new issues are trending right now that we did not even know about?”
Dashboards only show the metrics you already track. The real Customer Voice lives in the support tickets.
Why it matters
Deep Search gives you insights in minutes that used to take days of manual work or were simply not economically viable to produce. Until today, no one had the time or budget to manually read and analyze hundreds or thousands of support tickets.
Now you get that work done instantly. Product, CX, ops, and growth leaders can finally:
Spot product defects before they create churn
Identify friction points that slow or block purchases
Surface refund and return patterns across SKUs
Detect trending issues early and intervene fast
Ship improvements backed by real customer data
Turn support into a compounding ROI engine
Deep Search makes your support tickets an always-on source of business intelligence.
What it does
Deep Search:
Scans your entire support ticket cloud in seconds
Identifies themes like product defects, shipping issues, sizing confusion, checkout friction, or subscription churn
Surfaces patterns that teams usually miss until it is too late
Returns concise analysis with real ticket snippets you can click into
Supports follow-up questions with full conversational context
Generates reports on anything you ask for and emails them on a schedule
Helps CX, product, ops, and growth teams move from reactive to proactive
Deep Search turns your support history (your ticket cloud) into a live Customer Voice layer you can explore, monitor, and automate.
They are looking for e-commerce brands that want to use support data for decision-making, not just firefighting. They will help you plug in Deep Search, define your key questions, and track the impact.
Contact Guillaume (the founder) here for early access.
What else does Yuma do
Yuma also offers AI agents for e-commerce support and Sales AI for product-page Q&A. Top brands automate up to 70% of support with them.
What should they build next?
They are adding dynamic charts, trend visualizations, and anomaly alerts to Deep Search. If there is something specific you want to analyze or ask from your support tickets, tell them. They are shaping the roadmap based on what brands need most.
🤝 They are looking for e-commerce brands that want to use support data for decision-making, not just firefighting. They will help you plug in Deep Search, define your key questions, and track the impact. Contact Guillaume (the founder) here for early access.
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