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Founded by Marie Schneegans & Michael Fester
Hi everyone, meet Marie and Michael, they're building 14.ai: the AI-native customer service agency. Their customers include AI glasses company Brilliant, men’s health supplement company Sperm Worms, Nordic lighting company Creative Lighting, and luxury skincare brand Yon-Ka. Michael previously co-founded Snips, an AI voice platform acquired by Sonos.
We’ve all been there: you have a simple problem that you take to customer support, but you’re forced into a never-ending cycle of being passed between different agents and explaining your situation for the (n + 1)th time.
1. The burden of effort: If a customer is working harder than the company to solve a problem, the system has failed.
2. Fragmentation: You start a chat on your phone, move to your desktop, and have to explain your account number and issue for the third time.
3. Dumb automation: You talk with a chatbot that acts as a gatekeeper, not a helper.
4. Costly, slow onboarding: Onboarding a new customer support agent brings an expensive and time-consuming burden.
Traditional BPOs (Business Process Outsourcing) try to solve this through headcount in low-cost regions, and rely on manual processes and legacy CRMs that are slow to adapt and prone to error. This approach does not work.
They are a full-service agency built from the ground up with AI as the core engine.
Excellent service guides everything they do. After 14.ai customers hand over their existing integrations, the 14.ai team tells them to stop answering tickets; now, it’s our problem. This level of service extends to their customer’s customers. 14.ai offers the best customer service in the world, and they are always working to stay that way.
14.ai goes live within hours. They take away the burden of onboarding new customer support agents and begin answering your tickets immediately. 14.ai gets their customers to inbox zero on day zero.
Most bots just provide “how-to” links. 14.ai actually does the work. They plug in to your company’s most complex processes, autonomously verifying purchases, generating shipping labels, and triggering refunds in a single, seamless flow.
The 14.ai AI engineers operate their own highly tailored software for automation. Customers only see the parts they actually need to see: reports, CX metrics, resolved conversations, VIP or high-touch integrations, and the like.
The 14.ai human team is supercharged, not replaced. They also service their customers around the clock, 24/7.
The 14.ai full-time AI engineers are based in San Francisco and are responsible for answering every support ticket, automated or not. Every time they encounter an edge case, that intervention is fed back into their agents - they become smarter every day.
E-commerce companies, mobile applications, fintech companies, healthcare companies, and more. These are the types of companies 14.ai has worked with already and have seen huge impact with. Customer relationships begin with a 7-day free trial, allowing for onboarding and for potential customers to confirm that there is a fit.
Every customer they have onboarded repurposed their support teams before their trial even finished.
14.ai thrives where volume is high and customer support is managed by a number of human customer support agents, either domestically or overseas. If you’re a company with a backlog of support tickets, even better: they’ll take care of your entire backlog on Day 1.
14.ai wants to be your customer service. If you’re tired of managing a fragmented support team, fighting with legacy BPOs and VAs, or having a backlog of support tickets, they’d love to talk.
Visit their website at 14.ai or book an intro call.
GloGlo are rapid glucose gummies designed for Type 1 diabetics, high-performance athletes, and more. They are built to deliver rapid and reliable carbohydrates, meeting quality-of-life pain points that glucose tablets don’t address and elevating the consumption experience from existing options. The brand is powered by 14.ai, meaning they are owning and operating GloGlo from the ground up. GloGlo is a blueprint for how B2C companies can operate at a world-class level autonomously, while delivering the best possible customer experience. Check it out at gloglo.com.
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