TL;DR: Hotel guests hate not being able to talk to someone immediately, but hotels can’t afford more staff just to answer the phones. Riviera solves this with AI voice agents that provide 24/7 phone agents that speak any major language: answering guest questions, ordering room service, making reservations, and redirecting calls as needed.
Hotels spend over 100 billion dollars per year on staffing. Front-desk staff spend valuable time on phones instead of handling high-touch guest services. Meanwhile, guests frustrated by long waits or old IVR menus often hang up, leading to lost revenue and poor reviews.
Their Solution
Riviera’s AI voice agents manage unlimited calls instantly. They integrate with property management systems, reservations, and ticketing software so guests can:
Get quick answersabout hotel services and policies
Order in-room dining and other amenities
Check availability and make reservations
Riviera has a human-sounding voice model trained on each hotel’s unique data to understand it better than any staff member ever could.
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