Redapto Launches: Self-Improving Systems for Customer Support Teams

Redapto recently launched!

‍

^{"Support teams stagnate. Redapto turns feedback into progress."}

^‍

^{TL;DR: Redapto is building self-improving systems for Customer Support Teams which improves CSAT and NRR, and drives more repeat purchases and referrals.}

‍

https://youtu.be/spM9I6X8YAI

‍

Founded by Anirudh Pupneja & Cheril Shah

They first met while working together in a research lab fine-tuning NLP models before LLMs went mainstream, and since then, they have published papers at top conferences.

At Coinbase, Anirudh built internal agent infrastructure, with some automations now saving over $2.5M per year. Cheril worked on fine-tuning, model compression, and distillation at Adobe and Amazon Science, saving over $1M and improving system latency by 20×.

‍

The Problem:

• 33% of customers churn after one bad support experience
• Most QA teams review less than 5% of conversations, missing SOP gaps, and hallucinations
• Product velocity slows down because reps are not trained fast enough and knowledge bases fall behind
• Outdated sources lead to bad answers that frustrate customers and erode trust

‍

The Solution:

Redapto runs checks on 100% of your interactions across chat, voice, and email allowing you to:

• Detect quality issues, hallucinations, and knowledge gaps in real time
• Include custom evals tailored to your brand tone, policies, compliance rules, and business goals
• Automatically design training materials, update SOPs, and knowledge bases, keeping your team on the same page
• Run agent simulations to test teams and humans before launch

‍

Next Step:

If CSAT or retention is slipping, Redapto helps you turn support into a growth engine.

They are partnering with COOs and leaders in Customer Support, Experience, and Operations at:

• E-commerce companies
• Fintech companies
• Marketplaces and platforms (delivery, travel, or on-demand)

Book a demo at redapto.com to see how you can boost NRR and unlock millions in repeat revenue.

‍

Learn More

^‍

^{🌐 Visit redapto.com to learn more.}

^‍

^{🤝 Boom a demo here or reach out to the team here.}

^‍

^{👣 Follow Redapto on LinkedIn.}